Questions, answered
Are you insured?
Yes, fully. We carry general liability insurance for your home and property, plus garagekeepers coverage that protects your vehicle while it's in our care. You can relax while we work.
Do I need to be home?
No. As long as we can get into the vehicle and have room to park beside it, you can be at work, running errands or inside. When it's done, we'll text you photos of the finished work and a secure payment link.
How should I prep my car?
Not much! Take out valuables and anything you'd rather we not move, and make sure we can get into the vehicle, either unlocked or with keys handy. If there's a gate code or tricky parking, text it to (346) 517-2985. We bring our own water and power, so all we need is a spot to park beside your vehicle.
How long does it take?
Hero Inside takes about 2 hours and Interior Recovery about 4 hours. The Showroom Shine adds about 1 hour, and Paint Protection about 45 minutes more. Rescue depends on the vehicle, and we'll tell you when we quote it.
Can you come to my work?
Yes. We just need room to park beside your vehicle. Some offices and apartment complexes ask for permission first, so it's worth a quick check.
Do you need my water or power?
No. We bring our own water, power and equipment. No hose, no outlet.
Where do you serve?
Lake Jackson, Pearland, Friendswood, Iowa Colony, Sugar Land and the south Houston area around them. Enter your ZIP when you book and you'll know right away. If you're near the edge, send a request and I'll confirm by text.
What if it rains?
If the weather won't cooperate, we reschedule at no charge.
How do I pay?
Payment is due when the job is done, after you've looked it over. Cash, all major cards, Apple Pay and Google Pay.
Why a ceramic spray?
It's the smart choice for the vehicle you drive every day. It's applied during your detail, protects your paint from sun, bugs and bird droppings for up to six months, long enough to carry you through a whole Texas summer, and makes every wash easier. Renew it twice a year and your paint stays protected year-round.
How do I join or cancel Hero Club?
Member pricing starts with your very first visit, from $99. Choose twice a month or once a month, and we'll reserve your day and time with your card on file. There's no contract. To pause or cancel, just text us.
What if I need to reschedule?
We hold your time just for you, so we kindly ask for at least 24 hours' notice to cancel or reschedule. Just reply to your confirmation or reminder text, and you can move your time right there.
Can you do two vehicles in one visit?
Yes. Book your first vehicle, then tap “Got a second vehicle?” on the confirmation screen. We’ll take care of both, back to back.
What if you miss something?
That’s the Hero Promise. Text me within 24 hours of your detail and I’ll come back and make it right, at no charge.